Frequently Asked Questions

Why Vintage?

There are lots of reasons why you should choose Vintage instead of buying all the new stuff from those big stores. Here are a few: The story and history behind each piece, express your unique and individual vision, timeless style, quality that endures, eco- friendly warm fuzzies and wonderful memories.

How long do I have my rentals for?

You pick up the day before your event and return the day after or on the Monday following your event. So typically, 3 or 4 days.

Do we need to clean the China pieces before returning?

Yes! All rental items need to be returned washed and packaged carefully in their coordinating totes. ALL dishes, teacups, teapots, platters and cake stands MUST be hand washed. DO NOT put them in the dishwasher as they are all fragile and breakable.

What is your payment policy?

You will sign an event contract and pay a 50% nonrefundable deposit to reserve your date. If for some reason you need to cancel, we can apply your deposit to a future date, as long as it’s available. We accept cash, checks, bank transfers and PayPal. Full payment is due one week prior to your event date.

What if i change my mind after I sign the contract?

The contract ensures your date & requested items are reserved. You can add any additional items from our inventory up to a week before your date, as long as they are available.

What if we break or damage something?

We love every piece in our inventory and hope that you will treat them with the utmost care. We also know that accidents can happen. Please pull any item that is damaged & return that to us separately because we will need to replace whatever was broken or damaged. We will charge you a fair market replacement cost for any of these items.

Are your items safe for food & beverages?

All of our place settings (China and glass) are safe for eating and drinking. Please note that our dishes, teacups and saucers, platters, cake stands are all very delicate and CANNOT be put in a dishwasher or microwave. You will have to hand wash all these items.

What if I don’t see something in your inventory, can you find it for my event?

The simple answer is Heck yes! We LOVE the thrill of the hunt and will do our very best to find what it is you are looking for.

How are packages put together for transportation?

We provide totes and crates each labeled with what is inside. Every tote is numbered and includes packing materials to keep everything safe. You will repack each tote & return them just like you received them. Please keep in mind that you will need a good-sized vehicle to pick up & drop off your items.

Do you deliver?

We can deliver your items for a fee plus mileage. If we are setting up your event that fee is included.

Do you provide set up and event design?

Yes, we do for additional fees. If we do set up for you, we will leave all the totes for you to pack up and return. We are happy to chat about all of this during your consultation.